Frequently Asked Questions

University Health Practice is located on the ground floor of the Horace Lamb Building at The University of Adelaide's North Terrace Campus. There is street parking available nearby, as well as public transport via trams, trains, and buses.

To access the clinic via Frome Road (when travelling from North Terrace), enter Gate 5 on the left, and continue under the engineering bridge. We are located in the Horace Lamb Building on the ground floor through the sliding doors.

Your appointment fee will depend on the type of appointment and the duration. You can find the doctors' fee list here or call us, and our friendly reception team will explain the fee structure to you.

The University of Adelaide students and staff will be charged a reduced out-of-pocket fee. To receive the discounted rate, you must bring a valid Student ID or Staff Card on every visit.

We require three hours' notice for appointment cancellations, or you will be charged a non-attendance fee.

Please note that there may be additional costs for other GP service items or clinic services such as wound care products, consumable items, and specific administrative requests (e.g. transfer of medical records). For a full list of fees, please see the reception team.

A standard consultation time is 10-15 minutes.

A longer consultation time is 20-30 minutes. If you have numerous or complex medical issues or require a procedure, a longer consultation may be required.

University Health Practice does not facilitate walk-in appointments unless a doctor deems an urgent consultation required. To book an appointment online, please click here. Alternatively, please call us on (08) 7095 0273.

Yes, you will need to pay a fee, which you will need to claim through your insurance provider. University Health Practice has agreements with NIB, AHM, Allianz and Medibank.
The same out-of-pocket cost applies to both domestic and international students.

At University Health Practice, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results. It is the patient’s responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. Also, to protect your privacy, you should never email personal information, such as your birth date, address, Medicare card number, etc., to our clinic.

Yes, in most circumstances, you will need to see a doctor to have a script written. Doctors have a duty of care and need to determine if you should be prescribed a medication based on various factors or if you should continue or cease taking medication, they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on (08) 7095 0273, and we will, depending on the circumstances, try to book you in with your usual doctor, or if this is not possible, another doctor who has an appointment available.